We stand behind every order
Because fresh food is perishable, we keep a clear and fair policy to take care of you whenever there is a genuine issue.
Fresh / chilled / frozen items
- Please inspect immediately upon receipt
- If there is an issue (not fresh, damaged, wrong item), report within the same day with photos
- We will replace on the next delivery round or refund/credit as appropriate
- Fresh items that are opened/cooked, or reported after the deadline, may not qualify (except clear quality defects)
Dry goods / sealed packaging
- Return/exchange within 7 days if unopened, defective from manufacturing, or wrong item
- Opened items, or items expired due to buyer storage, do not qualify
How to request a return/replacement
- Message LINE @taladsodonline24 or call 098-465-3665
- Provide order number + issue + attach photos
- Our team reviews and responds within 1–2 business days
- Receive a replacement/refund as agreed
Note: Alcoholic beverages and specially controlled items follow legal requirements.
